The term Goodies or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 5 The Strait, Lincoln, LN2 1JD. The term ‘you’ refers to the user or viewer of our website.
At Goodies of Lincoln and at Goodiessweets.co.uk we are committed to providing an excellent service and believe you should be delighted with your sweets. If you have purchased our products or received them as a gift and would like to contact us with your comments, please do so by emailing firstname.lastname@example.org
The Contract between us
When you place an order with us, the order is only accepted once full payment for the products is received. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you via the email provided on your order form (check out page). Our acceptance of your order brings into existence a legally binding contract between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.
The prices payable for products that you order are as set out in our website and our catalogue.
We always try to make sure that the prices are accurate but on rare occasions an error may occur. If we discover an error in pricing of the products you ordered we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. If an order is cancelled, any payment made for the product/s will be fully refunded.
You will be required to pay extra for postage and our delivery charges are set out during the ordering process and in our Delivery Information.
Payment must be received in full before we despatch your order.
We accept payments Paypal .
We always work hard to make sure we have plenty of products in stock. But on a rare occasion due to the extensive range of sweets we sell, a product listed may be actually be out of stock.
If we cannot supply a product ordered, we reserve the right to substitute the goods with something similar (or as close as possible). We may offer to send the product to you as a back order as soon as the product comes available. Subject to you agreeing to waiting alternatively you may request a refund of the out of stock item.
Nut and Other Allergies
Unless specified, all our products may contain traces of nuts.
Right for you to cancel your order
We do not accept returns of orders from goodiessweets.co.uk
If the order has not yet been despatched, you can cancel your order by calling us on 01522 525307 or by emailing email@example.com
Your statutory rights are not affected.
Cancellation by us
We reserve the right to cancel the order if:
• We have insufficient stock to deliver the products you have ordered. If this happens, we will contact you to advise when the product will be back in stock.
• We do not deliver to your area
• If we do cancel your order, we will notify you be email and will re-credit your account as soon as possible usually within 24 hours although it may take longer to show on your bank account. No compensation for disappointment will be offered.
Delivery of Products to you
We work hard to make your sure your order leaves our premises after 2-3 days of being ordered but cannot guarantee this during busy periods and seasonal fluctuations. Please order with enough lead-time as we will not be liable for any loss caused to you by late delivery.
We will deliver the products ordered by you to the delivery address provided. It is however your responsibility to provide us with accurate delivery information as we will not check or verify addresses and messages supplied by you.
If Royal Mail has attempted delivery whilst you were out, a note should have been left advising you of your parcel.
Delivery Methods & Timescales
If you are ordering from the UK mainland you can choose either First or Second Class Royal Mail recorded delivery. All packages will be sent by recorded delivery and once the parcel has been despatched the liability will fall to you for any loss or damage. We will always provide proof of postage in the case of any loss or damage but will not be responsible for locating lost packages.
Whilst items sent by Royal Mail usually arrive after 3 working days of despatch from us, Royal Mail states that only items still not delivered after 15 working days can be officially classified as lost.
We cannot guarantee a specific delivery date or timescale.
Your delivery rates are worked out on the check out page and based upon the weight of the sweets.
To offer you the best rate possible, we send all orders under 1kg at £4.95 and over 1kg at £6.50.
Please note that we cannot be held responsible for any damage caused through postage such as climatic conditions affecting the product. We make sure that all items are in perfect condition before they are sent to you. If your parcel does arrive in a poor condition, please contact us.
We will not be liable to you for any loss, damage or expenses (including loss of profits, business or goodwill). We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Events beyond our control: we shall have no liability for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control. This includes without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Use of this website
Unauthorised use or abuse of this website may give rise to a claim for damages and/or be a criminal offence.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
The information contained in this website is for general information purposes only. The information is provided by Goodies of Lincoln and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, Goodies of Lincoln takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of Goodies of Lincoln – © All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.